Cebu Pacific Enhances Inclusivity in Air Travel with Sensitivity Training for Employees

Cebu Pacific (CEB), the Philippines' leading airline, has reinforced its dedication to inclusive air travel in celebration of National Disability Prevention and Rehabilitation (NDPR) Week. The airline launched a comprehensive sensitivity training program designed to enhance the awareness and skills of its employees in serving passengers with disabilities.

Comprehensive Sensitivity Training Program

The training, conducted in collaboration with esteemed organizations such as the Autism Society of the Philippines (ASP), Down Syndrome Association of the Philippines, Inc. (DSAPI), and The Vanguard Academy (TVA), covered crucial aspects of disability awareness, including:

• Understanding Different Types of Disabilities: Educating employees on the various types of disabilities to foster empathy and understanding.
• Effective Communication Strategies: Equipping staff with techniques to communicate effectively and respectfully with passengers who have disabilities.
• Practical Assistance Techniques: Training employees on how to provide practical and considerate assistance to passengers in need.

Company-Wide Participation

Employees from various departments, including cabin crew, ground staff, and customer service representatives, actively participated in the training. This cross-departmental involvement ensures that all customer-facing employees are equipped to provide inclusive service, thereby enhancing the travel experience for passengers with disabilities.

Commitment to Corporate Social Responsibility

Cebu Pacific’s initiative is part of its ongoing commitment to corporate social responsibility. The airline has consistently promoted diversity, equity, inclusion, and belonging (DEIB) within its operations. By working closely with advocacy groups and stakeholders, Cebu Pacific aims to continuously improve its services to meet the diverse needs of all passengers.

This latest effort underscores Cebu Pacific’s dedication to making air travel more accessible and enjoyable for everyone, reinforcing its position as a leader in promoting inclusive practices in the aviation industry.

For more information on Cebu Pacific's initiatives and services, visit their official website.